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SHOT Show Review Letter

At the SHOT Show, one improvement was the lower level, which had less flea market vendors to pass. Looking over the layout, the lower level appears to have the space to be the L.E. and Tactical Gear exhibit hall, instead of scattering it throughout the main halls and several side rooms. Foot traffic would be guaranteed and would allow attendees to target the category without trekking up and down, back and forth.

One annoyance I had was with the “video press,” they were everywhere — monopolizing products, company reps and access to booths. I’d like to suggest instead of allowing scattered video shoots throughout the show, there should be a scheduled time for them, such as 8:00 to 9:00 a.m. daily, just for this purpose.

Ron Buschmann, Owner
Shooter’s Supply & Law Enforcement Equipment Co.
Louisville, Ky.

Kel-Tec’s Consistent Service

I would like to bring something Kel-Tec has done repeatedly to your attention. I’ve been using Kel-Tec P-11s for over 10 years. Some individual guns have fired over 6,000 rounds and I’ve always been pleased with their reliability and accuracy. However, a certain amount of breakage is expected with this amount of use in such small guns.

Without exception, a call to Kel-Tec will get the needed parts delivered within a week — and usually at no charge. Most recently, I needed replacement front sights and Kel-Tec came through as usual.

I can’t say other companies don’t deliver this type of service, but can attest to Kel-Tec’s customer support after the sale. It’s comforting to know larger manufacturers still care about retaining their customers through good service.
Alan W. Jacobs, Ph.D.
Loda, Ill.
Via GUNS Magazine

Further Benefits Of Joining P-20

The January issue’s article on the P-20 group was great (“Performance-Driven Dealers,” January 2014). You did an excellent job of detailing our purpose, compiling our thoughts and pointing out the importance of what we’re doing.

We’re focused on improving our businesses, and we understand what has driven our industry in the past will not be the same as what drives it in the future. We have to be forward-thinking, business-minded people, who come to work each day challenging ourselves to find ways to better manage our businesses.

Being involved in the P-20 group helps give us insight into the industry outside of our markets and provides opportunity for us to learn from others in a non-competitive setting. I’d encourage anyone who wants to improve his or her business to participate in some form of peer-comparison program. It definitely has been one of the best things we’ve done for Black Wing Shooting Center.
Rex Gore, President
Black Wing Shooting Center
Delaware, Ohio

All letters above published in the May 2014 issue of Shooting Industry.

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